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cemeku Privacy Policy: What We Collect and Why

At cemeku, your personal information is handled with care — from the moment you verify your phone number during account setup to every deposit you make via DANA…

Account & Identity DataPayment Transaction RecordsCookie & Session LogsContact & Support History
cemeku cemeku Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or request deletion of your personal data, our support team handles Privacy Policy requests directly.

Live Chat Access live chat from your account dashboard any time — 24 hours a day.
Email Support Send a detailed privacy request to our support email.
In-App Help Form Use the help form inside your account to submit a written Privacy Policy query.
DATA HANDLING STANDARDS

Six Ways We Protect Your Information

From account creation through every transaction, our data practices are built around keeping your information accurate, secure, and available only to those who need it.

Phone Verification Security

Your phone number is verified before account access is granted.

Payment Data Isolation

Deposits via DANA, OVO, GoPay, and QRIS generate a transaction reference tied to your account.

Cookie and Session Control

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly.

Data Retention Schedule

Active account data is kept while your account remains open.

Access Rights and Corrections

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us…

Third-Party Sharing Limits

We share data with payment processors like DANA and QRIS solely to complete your transactions.

Your Questions About cemeku Privacy Answered

Below are the questions we hear most often from account holders about how cemeku handles personal data, cookies, and access rights.

We collect your name, phone number, and email address at registration. After that, we log deposit transaction references from DANA, OVO, GoPay, or QRIS and device session data needed to secure your account login.

No. We record only the transaction reference number generated when a payment clears. Your wallet PIN and full account details stay inside the DANA or OVO app and are never transmitted to or stored by cemeku.

Transaction records are kept for the period Indonesian financial regulations require after account closure. Personal details not subject to those rules are deleted once that retention window closes.

Yes. Submit a data-access request via live chat or our support email with your registered phone number. We will provide a summary of the data we hold within two business days, where local law permits.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can clear or block cookies in your browser settings. Doing so will log you out but will not delete your account or transaction history.

Access is limited to account operations and support staff who need it to process transactions, resolve disputes, or respond to your Privacy Policy requests. No marketing or external teams have unrestricted access to individual records.

Reach out via live chat in your account dashboard or through our support email. State the specific data you want corrected or removed. We review every request and respond within two business days, subject to applicable legal retention rules.